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Delivery & Returns

DELIVERY

Orders Relating - Fabric Lengths 

We aim to dispatch your fabric within 10 working days upon receipt of cleared funds, subject to payment acceptance and stock fabric availability.  If there are any delays we will inform you by email or by phone as soon as possible.  Postage/delivery is shown at the checkout once you have entered a delivery address where you will see your order total and be able to change your purchase before payment.

Orders Relating - Wholesale Product Production

We aim to dispatch your wholesale product products within 6 weeks upon receipt of cleared funds, subject to payment acceptance.  Due to the nature of the the wholesale offering each order is bespoke made to the customers selected requirements of product type, fabric type and fabric design, therefore the 6 week lead time is necessary to print the fabric, make the products and quality control.  If there are any delays we will inform you by email or by phone as soon as possible all production is undertaken in Scotland UK.

Orders Relating - Retail Shop Products

We aim to dispatch your retail product within 5 working days upon receipt of cleared funds.  If there are any delays we will inform you by email or by phone as soon as possible.  Postage/delivery is shown at the checkout once you have entered a delivery address where you will see your order total and be able to change your purchase before payment.

General Information 

Orders will be dispatched using a traceable courier method. 

Please be aware we reserve the right to use an alternative traceable method if necessary, in such cases the method will provide the same if not better service, therefore have no impact on the you the customer.  The details will be provided upon shipping.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

FAULTY GOODS / RETURNS

All our fabric printed fabric and product production goes through a quality control process.  

Note that due to the bespoke nature of the manufacturing service we provide, unless there is a defect in the base fabric, (not including natural deviations that can be found in natural fibre fabrics, including but not exclusive to fabric slubs, flecking, changes in fibre texture) or a flaw in the print process, or if appropriate the manufacturer of the chosen product, returns will not be considered.

Any items, which are deemed faulty or incorrect, Printed and Co must be notified within 5 working days of receipt, please Contact Us with your order details.  Failure to do so will result in the order being accepted as correct.  If deemed to be incorrect, it is the responsibility of the client to return faulty items.  Items are to be returned to us at client’s expense using a traceable method, within 5 working days of the notification.  Please note we do not accept any responsibility for loss in transit of any goods.

Items must be returned in the condition they were supplied, items must not be cut or altered in anyway, otherwise order will be considered as being accepted and refund or replacement will not be considered. Once items have been assessed, return delivery charge will be refunded to a maximum of £10.00 per delivery. 

Printed and Co will not accept any liability for defects or faults occurring as a result of processing or after treatment by an external source, and will not accept any claims for any loss or issue arising thereafter.

COMPLAINTS

If you are in any way dissatisfied with your fabric/service, please Contact Us.  All enquiries must be received within 5 working days from receipt of your goods. 

LIABILITY

In so far as is permitted by law where Work is defective for any reason, including negligence, the company’s liability (if any) shall be limited to rectifying such defect, or crediting its value against any invoice raised in respect of the Work.  Where the Company performs its obligations to rectify defective Work under this condition the Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective Work and the Buyer shall not be entitled to any further claim in respect of the Work nor shall the Buyer be entitled to repudiate the contract, refuse to pay for the work or cancel further deliveries.  The Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by delay in completing the work or for any loss to the Buyer arising from delay in transit, whether as a result of the Company’s negligence or otherwise.  Where the Company offers to replace defective Work the Buyer must accept such an offer unless he can show clear cause for refusing so to do. If the Buyer opts to have the work re-done by any third party without reference to the Company the Buyer automatically revokes his right to any remedy from the Company including but not exclusively the right to a credit in respect of Work done by the Company.